FAQ

Hobonichi Globe 15cm

Is the material safe?
The globe is made from non-phthalate PVC.

It contains very little phthalate. That means you can rest assured it is a safe product for children.
What ages is it for?
Ages 6 and up.
Can I throw or kick it?
No, you cannot. The Hobonichi Globe is made of hard plastic.

Do not throw, kick, or drop it.
What country is it made in?
It is produced in a factory in China.
Are there any storage precautions?
Avoid as much as possible storing in places with high temperatures, high humidity, or direct sunlight.
How should I maintain it?
Use a dry, soft cloth to wipe away dust, stains, etc.

For tough stains, apply a small amount of pH-neutral detergent to a soft cloth and wipe.

Immediately after using the pH-neutral detergent, thoroughly wipe it away with a dry, soft cloth.

Do not apply alcohol, paint thinner, benzine, powder detergent, or hot water to the globe.
My globe became misaligned along the equator.
This is not a defect because the northern and southern hemispheres are designed to slip along the equator.

The product was intentionally designed without an adhesive bond out of environmental considerations and to prevent damage if it is dropped.

If your globe becomes misaligned, you can realign it yourself.

Dedicated app

Is the app free?
You can download the app for free. All content and features are currently available free of charge.

*The app is free to download and use, but the user is responsible for any data fees incurred at that time.
What is AR?
AR stands for Augmented Reality.

Put simply, the technology layers digital information on top of the real world to make the digital content look as if it is actually there.
Can I use AR features even if the globe gets dirty?
You can still use it if it gets a little dirty.
I viewed the globe through the app, but nothing happens.
The AR may not work well in a dark room or in a place with very bright light.

Try again in a different place.
Can I see AR effects if I view other globes with the app?
No, you cannot. They are designed to work only with the Hobonichi Globe.
The app suddenly crashed/closed while I was using it.
The app's AR features use a lot of memory.

The app will likely crash/close if memory is insufficient due to your device or the way you are using it.

In particular, if you have a lot of apps running at the same time, then it's more likely that the app will crash. First try closing the other apps, then try again.
My smartphone becomes hot when I use the app.
The app's AR features require a lot of processing power.

Your device is especially likely to become hot if you use the camera screen for a long time. When that happens, take a break and use it later.
What are the hardware and software requirements for the Hobonichi Globe?

The Hobonichi Globe app is compatible with iOS 11.4 or better and Android 8.0 or better.

*Certain device models and OS versions may not run the app normally even if the above software requirements are met.

We appreciate your understanding.

*Not recommended for devices with less than 1 GB of RAM memory.

*Hardware requirements and compatible devices and operating systems are subject to change due to updates to the app, revisions to the Terms of Use, etc.

Failure to run the app normally due to insufficient memory has been confirmed for the following devices.

(Current as of April 25, 2022)

- Released before 2014: iPhone, iPad, iPad Air, iPad mini, iPod touch

(Excludes verified compatible models listed below)

- Nexus 5X

- Incompatible with Fire OS (e.g. Kindle Fire)

- Incompatible with Windows OS (e.g. Surface)

What devices are verified as compatible with the Hobonichi Globe?

The following models are verified as compatible.

(Current as of April 25, 2022)

*Compatibility is not guaranteed with all models, as individual devices may be used in different ways and settings.

*Certain OS versions may not run the app normally.

【iPhone】

・iPhone 7

・iPhone 8

・iPhone SE 2nd

・iPhone X

・iPhone XR

・iPhone 12 Pro

・iPhone 13 mini

【iPad】

・iPad 8

・iPad mini 6

・iPad Air 4

・iPad Pro 3rd

【Android】

・AQUOS sense 3

・AQUOS sense 4

・arrows Be4 Plus

・Galaxy S9+

・Galaxy S10

・HUAWEI P20 Lite

・HUAWEI P30 Lite

・Pixel 3a

・Pixel 6

・Reno A

・Xperia XZ3

・Xperia 1

・Xperia 10 II

Can I look at one Hobonichi Globe with multiple smartphones at the same time?
Yes, you can. The app is free, so all users can enjoy it while using one globe.
Can I use it in other countries?
Yes, you can. The app may not be available for download in some countries, so we recommend you download it in advance.
Does content come and go?
Yes, it does. New content may be added and existing content removed without prior notification.

We appreciate your understanding.

*The available AR content varies by language.
I tapped "Introduction" but nothing happened.
You might not have given the app permission to access your device's camera.

Go to your device settings, enable access to the camera, and try again.
Can I use the app even if I'm offline or unable to get a connection?
We recommend you use the app with an internet connection, but there is still content available when offline.



Offline use

- You can only view content you have already downloaded.

- The following content will not function properly when offline because the specifications require an internet connection.



(1) Earth Now

(2) Earth This Week

(3) Elephinder